Audio recordings of COVID-19 screening questions

The translated audio recordings were developed by Bolton Clarke to help protect our clients and residents.

To stop the spread of Coronavirus (COVID-19), we ask clients, staff and visitors four screening questions. We screen clients before staff enter a client’s home. We screen staff and visitors before they enter a residential aged care community or retirement community.

We welcome other health services and aged care providers to use the audio recordings. Together we can help stop the spread of COVID-19.

How to use these audio recordings

If a client/visitor does not understand English:

• Use the translated audio recordings of the four screening questions. They are available in 25 languages. They are bi-lingual (in English and the other language).
• If in any doubt, or if the person wants to give an explanation rather than ‘yes’ or ‘no’, arrange a professional telephone interpreter. Follow your organisation’s interpreter policy or procedure.

Before using the audio recordings with the client or visitor

• Familiarise yourself with the content of the questions in the English written text so you know which question you are playing.
• It is critical that you understand ‘yes’ and ‘no’ in that language. In some cultures, a head shake or other body language could mean yes or no.

When communicating with a person:

1. Find out which language the person understands.
2. Locate the audio recording in the person’s language.
3. Play the audio recording at full volume using your mobile phone or iPad/laptop speaker. Using the device’s speaker will ensure this communication is contactless.
4. If in any doubt about their understanding or response, or if the person wants to give an explanation rather than ‘yes’ or ‘no’, arrange a professional telephone interpreter. For contactless communication, have your device on ‘speaker’ at high volume.