NEWS UPDATES


29 July 2022

We hope this news update finds our families keeping well.

We wanted to share some information about COVID-19 and progress on aged care changes being introduced across the sector.


COVID-19

With the growing Omicron third wave and severe flu season combining to once again increase community infection rates, we have been focused on our protective measures to keep our homes safe.

Vaccinations

For the best protection, the Australian Technical Advisory Group on Immunisation (ATAGI) recommends an additional COVID-19 booster (winter) dose for aged care residents.

As residents are now eligible from three months after their initial booster dose, we can bring forward scheduled Commonwealth clinics in our homes. As always, consent processes will need to be completed prior to the clinics.

You can find out more by reading the Department of Health’s fact sheet on the COVID-19 winter dose. This fact sheet is available in 20 languages.

For family members, friends and carers of residents in aged care, the COVID-19 winter dose is:

  • recommended by ATAGI for all adults aged 50 years and over to reduce the risk of severe disease
  • available for adults aged 30-49 years if they choose to do

If you have any concerns, please talk to your doctor or other health professional about the benefits and risks of vaccination.


Antivirals

ATAGI has released more information on the use of Antivirals at the early stages of COVID-19 infection, with the eligibility criteria for oral treatments updated to improve accessibility.

We encourage all Authorised Representatives to work with our local teams and your family member’s GP to assess the suitability of, and where appropriate, authorise the oral antiviral treatment. This will help ensure treatment is administered as soon as possible.

More information is provided on the Department of Health and Aged Care website


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Aged Care Reforms

This coming year will see the introduction of a number of reforms arising from the Royal Commission into the aged care sector. These reforms will provide greater visibility around the quality of care and more information for people seeking aged care services.

The reform agenda items are subject to passing legislation, with providers across the sector proactively preparing for the roll out of the various consumer focused reform initiatives.

Consumers will soon be provided with a vast array of data and information to support decision-making when seeking aged care services.

To use this information meaningfully will require a good understanding of the data presented, and arguably context becomes equally, if not more important than the numbers.

Star Rating System for Residential Aged Care

The introduction of the Star Rating System for Residential Aged Care is one initiative being introduced later this year to help people make more informed choices when it comes to Residential Aged Care services.

The Rating System comprises four sub-categories which aggregates to an overall rating for the service. These are:

5 Quality Indicators

The national aged care mandatory quality indicator program was first introduced in 2019 requiring residential aged care providers to report on 5 key areas of care. These include Pressure injuries, Physical restraint, unplanned weight loss, falls and major injury and medication management.

Service Compliance

A Home’s service performance and compliance record has been available through the government website Myagedcare portal since its introduction in 2013. The results of the service’s Aged Care Quality and Safety Commission compliance audits are published on this site and will form part of the overall rating system.

Staff Care Minutes

The staff care minutes rating is reported to come into effect in October 2023, residential aged care providers will be required to meet an average of 200 direct care minutes provided to each resident on a daily basis.

Consumer Experience

In April this year, the Department of Health and Aged Care introduced Consumer Experience interviews for residents, families and representatives using the Consumer Experience Report comprising 14 questions. The first series of interviews are envisaged be completed by October.

The results of these surveys will be reflective of the service at that point in time and will likely to be made available in January 2023. The intention is for interviews to be conducted every six months.

For Allity, gaining insights into our residents’ experiences using this same Consumer Experience survey has been a regular practice since 2019 with the introduction of the CarePage feedback platform.

Going forward, where more current consumer experience ratings are sought for an Allity home than what will be provided by the star rating system (6-monthly) this is readily available by contacting the General Manager.

Allity supports the transparency of information that helps families and individuals seeking care to make informed decisions. As such, important initiatives have been prioritised for the coming year to ensure meaningful information that meets all regulatory reporting requirements is accessible as well as making available interim information that reflects the quality of services in real time.

More information will be communicated via our Homes on our progress over the coming months.


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Bolton Clarke

In February this year, we announced the exciting news of the acquisition of Allity by Bolton Clarke – Australia’s largest independent not for profit provider of aged care services. By bringing together the Allity and Bolton Clarke residential aged care operations into one organisation means we will now support 70 residential aged care communities, 36 retirement living villages and more than 130,000 home care clients.

We are now able to provide genuine continuity of care from support at home to independent living and residential aged care.

The immediate focus is on our Victorian operations with our At Home Support (Home care) services to enable a smooth transition into an Allity Home when the time comes to consider a higher level of care.

A deliberate approach has been taken with the acquisition to ensure as little disruption as possible across our Homes to maintain the quality of care for residents.

We invite you to find out more about the rich history behind Bolton Clarke by visiting www.boltonclarke.com.au


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Providing feedback

Whether it is a suggestion, complaint or compliment, we want to hear about your experience and the things that are important to you. You can do this in any of the following ways:

  • In person, give your General Manager a call directly
  • Email the Home or contact our central team via: feedback@allity.com.au
  • By phone
  • Complete a survey
  • Online, complete a feedback form by scanning this QR Code (Note: if you prefer, you can maintain confidentiality through this process where your concerns will be forwarded to the central team


25 July 2022

COVID-19 Update

Like all residential aged care facilities across Australia, our Allity Homes have been challenged with multiple outbreaks since January due to the highly infectious nature of the latest COVID-19 variant. With over 370,000 active cases and more than 50,000 new cases reported daily across Australia, it is a sobering reminder that exposure to the virus is inevitable as we go about our daily routines.

What this means for the residents we care for is ensuring our Homes are maintaining the necessary practices on two fronts, to; protect your loved ones from exposure to the virus where possible with strict infection control protocols; and when positive cases are detected, to help reduce the severity of the symptoms and illness through care practices and GP prescribed use of antiviral treatments.

During these challenging times, balancing the physical and emotional wellbeing of our residents is a priority to ensure they are able to maintain connections with you, your families, friends and their communities. To achieve this means supporting visitor access with minimal restrictions to entry.
It is therefore critical that our families, carers and visitors:

  • Remain disciplined in personal hygiene practices – frequent handwashing and use of hand santisers;
  • Stay up to date with COVID-19 and influenza vaccinations as recommended by ATAGI and medical authorities;
  • Adhere to PPE requirements such as wearing face masks when visiting aged care facilities
  • Postpone visits if feeling unwell no matter how slight your symptoms

All Homes will continue to undertake risk assessments and work closely with our local public health networks to make sure we are doing everything possible to actively manage the COVID environment.

It takes all of us working together to keep our residents, our community and each other safe.


30 June 2022

In February this year, we announced the exciting news of the acquisition of Allity by Bolton Clarke – Australia’s largest independent not for profit provider of aged care services. By bringing together the Allity and Bolton Clarke residential aged care operations into one organisation means we will now support 70 residential aged care communities, 36 retirement living villages and more than 130,000 home care clients.

We are now able to truly support and provide for the continuity of care across the senior living journey within the one organisation, reducing the level of confusion and complexity experienced in navigating the aged care journey.

The immediate focus is on our Victorian operations with our At Home Support (Home care) services to enable a smooth transition into an Allity Home when the time comes to consider a higher level of care.

A deliberate approach has been taken with the acquisition to ensure as little disruption as possible across our Homes and for our families to maintain the quality of care for our residents. This includes retaining the Allity name and approved provider status for the foreseeable future.

We invite you to find out more about the rich history behind Bolton Clarke by visiting https://www.boltonclarke.com.au/